Shipping & Delivery

Where are you based?

We're happily based in New York, United States with our warehouses in Hong Kong and Tokyo.


How does shipping work?

TRAVOLLER partners with global factories in order to provide you with image and functionality product at quality price. This means that your order may be shipped from Hong Kong or Tokyo, via our partnership with USPS, DHL, UPS, and your local postal couriers.

How long does shipping take?

We will process your orders as usual during COVID19.

Because we ship directly from our partners in these countries and we wanted to keep our products affordable for our customers through free global shipping. We will process the order and deliver the products to you as soon as possible. If it doesn’t show up over 20 days, please contact us at

You will be sent a shipping confirmation with a tracking code once your order is sent out.

For all customers, it will take approximately 10 - 20 business days to arrive from the date of shipping confirmation.